Relay Iowa

 

 

Telecommunications Access Iowa
Relay Iowa

A Program of the Iowa Utilities Board
Telecommunications Access Iowa
Provided By
HamiltonRelay.com

 

What is relay service?
Telecommunications relay service provides full telephone accessibility to people who are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking. Specially trained Communication Assistants (CAs) process relay calls and stay on the line to relay conversations electronically, over a Text Telephone (TTY) or verbally to hearing parties.

The service, known as Relay Iowa, is available 24 hours a day, 365 days a year, with no restrictions on the number of calls placed or on their length. This valuable communications tool gives all individuals who are deaf, hard-of-hearing, deaf-blind or having difficulty speaking the opportunity to make personal and business calls just like any other standard telephone user. Both TTY and voice users may initiate calls through Relay Iowa.

Why Relay Iowa?

Partnership
The Iowa legislature passed a law and created the Dual Party Relay Service, naming the Iowa Utilities Board as administrator. The Iowa Utilities board then contracted with Sprint to provide telephone relay service in Iowa. Relay Iowa has been in operation since August 1, 1992. As of Jan 1st, 2005, Hamilton Relay Service assumed operation of Relay Iowa.

Reliability
Relay Iowa uses state-of-the-art technology and equipment in bringing its service to relay customers in Iowa. For example, Relay Iowa's system lets callers store personal reference information such as frequently called numbers, preferred call type, long distance carrier and other data using a customer profile. This allows calls to be processed faster and more efficiently.

Convenience
Relay Iowa delivers feature-rich service to make calling easy and convenient. In addition to supporting a wide array of call types -- TTY, Voice Carryover, Hearing Carryover and more -- Relay Iowa also provides features such as voicemail or answering machine retrieval.

Quality
The key to Relay Iowa's quality of service are the Communication Assistants who handle each call. Sensitive and skilled, Relay Iowa's Communication Assistants receive extensive training. In addition, Relay Iowa routinely monitors performance to ensure that quality remains high.

How can Relay Iowa enhance my everyday life?
Relay Iowa knows that "Quality of Service Means Quality of Life." Relay service is more than technology. It's what makes it possible for you to reach out to friends, family, colleagues, customers, business and service providers -- without giving it a second thought. Because communication is an important aspect of everyday life, the successful completion of your relay call is important to us. Whether you're chatting with a friend or closing an important business deal, you can look to Relay Iowa for the quality of service that makes communication effortless -- and enriching.

QUALITY OF SERVICE MEANS QUALITY OF LIFE. RELAY IOWA IS COMMITTED TO PROVIDING THE KIND OF SERVICE THAT MAKES IT POSSIBLE FOR PEOPLE TO REACH OUT TO THE WORLD AND COMMUNICATE -- WITHOUT GIVING IT A SECOND THOUGHT.

Have Questions? Please visit our Public Service Announcement for further details on the Telecommunications Access Iowa program


Your link to tomorrow's technology today.

Relay Iowa Service Numbers

 7-1-1 or (800) 735-2942
TTY/ASCII

(800) 735-2943
Voice

Relay Iowa VCO Direct
(800) 735-4313
TTY or VCO Phone

Relay Iowa Spanish Service
(800) 264-7190
Voice/TTY

Relay Iowa Speech to Speech Service
(877) 735-1007

Relay Friendly Business Directory

Customer Profile

Copyright 2012, Relay Iowa