is relay service?
Telecommunications relay service provides full telephone accessibility to people
who are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking. Specially
trained Communication Assistants (CAs) process relay calls and stay on the
electronically, over a Text Telephone (TTY) or verbally to hearing parties.
The service, known as Relay Iowa, is available 24 hours
a day, 365 days a year, with no restrictions on the number of calls
placed or on their length. This valuable communications tool gives
who are deaf, hard-of-hearing, deaf-blind or having difficulty
speaking the opportunity to make personal and business calls just
like any other standard telephone user. Both TTY and voice users
may initiate calls through
Why Relay Iowa?
The Iowa legislature passed a law and created the Dual Party Relay Service,
naming the Iowa Utilities Board as administrator. The Iowa Utilities board
then contracted with Sprint to provide telephone relay service in Iowa.
Relay Iowa has been in operation since August 1, 1992. As of Jan 1st, 2005,
Hamilton Relay Service assumed operation of Relay Iowa.
Relay Iowa uses state-of-the-art technology and equipment in bringing its service
to relay customers in Iowa. For example, Relay Iowa's system lets callers
store personal reference information such as frequently called numbers,
preferred call type, long distance carrier and other data using a customer
profile. This allows calls to be processed faster and more efficiently.
Relay Iowa delivers feature-rich service to make calling easy and convenient.
In addition to supporting a wide array of call types -- TTY, Voice Carryover,
Hearing Carryover and more -- Relay Iowa also provides features such as
voicemail or answering machine retrieval.
The key to Relay Iowa's quality of service are the Communication Assistants
who handle each call. Sensitive and skilled, Relay Iowa's Communication
Assistants receive extensive training. In addition, Relay Iowa routinely
monitors performance to ensure that quality remains high.
can Relay Iowa enhance my everyday life?
Relay Iowa knows that "Quality of Service Means Quality of Life." Relay
service is more than technology. It's what makes it possible for you to reach
out to friends, family, colleagues, customers, business and service providers
-- without giving it a second thought. Because communication is an important
aspect of everyday life, the successful completion of your relay call is important
to us. Whether you're chatting with a friend or closing an important business
deal, you can look to Relay Iowa for the quality of service that makes communication
effortless -- and enriching.
QUALITY OF SERVICE MEANS QUALITY OF LIFE. RELAY IOWA IS COMMITTED
TO PROVIDING THE KIND OF SERVICE THAT MAKES IT POSSIBLE FOR PEOPLE
TO REACH OUT TO THE WORLD AND COMMUNICATE -- WITHOUT GIVING IT A
Questions? Please visit our Public Service Announcement for further
details on the Telecommunications Access Iowa program