What is relay service?

Telecommunications Relay Service (TRS) provides full telephone accessibility to people who are deaf, hard of hearing, deaf-blind or have difficulty speaking over a Text Telephone (TTY) or verbally to hearing parties. Specially-trained Communication Assistants (CAs) process relay calls and stay on the line to confidentially relay conversations.

Why Relay Iowa?

Partnership – The Iowa legislature passed a law and created the Dual Party Relay Service, naming the Iowa Utilities Board as administrator. Relay Iowa has been in operation since August 1, 1992. Hamilton Relay has operated Relay Iowa since 2005 through a contract with the Iowa Utilities Board.

Reliability – Relay Iowa uses state-of-the-art technology and equipment in bringing its service to Relay customers in Iowa. For example, Relay Iowa’s system lets callers store personal preference information, such as frequently called numbers, preferred call type, long distance carrier and other data using a Customer Profile [link to online customer profile]. This allows calls to be processed faster and more efficiently.

Convenience – Relay Iowa delivers feature-rich service to make calling easy and convenient. In addition to supporting a wide array of call types – TTY, Voice Carry Over, Hearing Carry Over and more – Relay Iowa also provides features such as voicemail or answering machine retrieval.

Quality – The key to Relay Iowa’s quality of service are the Communication Assistants (CAs) who confidentially handle each call. Sensitive and skilled, Relay Iowa’s CAs receive extensive training. In addition, Relay Iowa routinely monitors performance to ensure that quality remains high.

How can Relay Iowa enhance my everyday life?

Relay Iowa knows that quality of service means quality of life. Relay service is more than technology – it’s what makes it possible for you to reach out to friends, family, colleagues, customers, businesses and service providers without giving it a second thought. Because communication is an important aspect of everyday life, the successful completion of your Relay call is important to us. Whether you’re chatting with a friend or closing an important business deal, you can look to Relay Iowa for the quality of service that makes communication effortless and enriching.