ADDITIONAL RELAY FEATURES

Answering Machine Retrieval
TTY users can request Relay Iowa retrieve messages from their voice answering machines or voice mail. To request answering machine retrieval, type "SLAM" with instructions or passwords and then "GA." The CA will type, "PLS PLACE YOUR HEADSET NEXT TO YOUR ANS MACHINE AND TURN ON GA." Place your headset on the speaker part of the answering machine until all messages have been retrieved. Then place the headset back on the TTY and type "GA." The CA will type your messages.

Customer Profile
VCO, HCO, TTY, ASCII, and Voice users may request a customer profile through Relay Iowa. With a profile, the CA uses your preferred answer type automatically when processing your call. To request a profile contact Relay Iowa Customer Service to assist you.

VCO with Privacy
This is similar to the standard VCO feature. However, the CA will not hear your voice and only types the hearing person's responses back to the VCO user. If you do not want the CA to listen to your voice, tell the CA you want "Privacy ON."

(back to top)

Two-Line VCO
Two-Line VCO allows a customer with two telephone lines to use one line for speaking directly to a hearing person while the other line is used to receive the hearing person's typed responses. This feature provides a more natural flow of conversation without the pauses of traditional VCO calls.

VCO to TTY
The CA will only type what the VCO user says to the TTY user. Whatever the TTY user types will go directly to VCO user's TTY or VCO equipment for you to read.

VCO to VCO
VCO users can contact other VCO users through Relay Iowa. The CA will serve as both parties' "ears" and type not only what you say to your party but also what is said to you.

HCO to TTY
HCO users can listen while the CA is voicing the TTY user's typed message. The HCO user types his/her conversation directly to the TTY user.

(back to top)

HCO to HCO
HCO users can contact other HCO users through Relay Iowa. The CA will voice to both parties what is typed on each user's TTY.

VCO to HCO
If you are deaf or hard of hearing and prefer to utilize your voice, the CA will facilitate your telephone calls to a speech-impaired person who can hear but cannot use their voice.

Roaming Service
This feature allows Relay Iowa calls to originate and terminate outside the State.