New Changes in the CapTel® Program

The State of Iowa offers a service designed for individuals who have difficulty hearing on the telephone. The new service, called CapTel , provides captions for the telephone similar to the closed captioning provided on most television programs.

There are new changes to the CapTel program in Iowa. CapTel phones can now be obtained in two ways – by voucher or by direct purchase. In addition, businesses, agencies, and schools, as well as individuals who wish to purchase a second phone, may also purchase a CapTel phone. Read on for details!

CapTel® is especially helpful for:

• People who have a hearing loss and find it difficult to understand telephone conversations

• People who use hearing aids or assistive listening devices

• People who are Deaf or Hard of Hearing with understandable speech

CapTel allows the user to receive voice and text in real time through specialized equipment.

With CapTel, you won’t have to struggle to hear what others say on the phone. You have the opportunity to supplement your residual hearing by viewing captions on your CapTel phone’s screen for added clarity. You also enjoy the freedom of using your own voice during phone conversations.

CapTel is truly an interactive calling experience!"

To reach a CapTel user, dial:

1.877.243.2823 English

1.866.217.3362 Espa ñol

Using CapTel (adobe pdf file)

Click here for Relay Iowa Customer Service Information

EQUIPMENT

Iowa residents may qualify to receive a voucher that covers 95 percent of the cost of a CapTel phone, and any additional accessories such as a headset and/or ringer, through the Telecommunications Access Iowa (TAI) equipment voucher program. To learn more about the voucher program, please visit the TAI website online at http://www.relayiowa.com/tai/.
You can download an application for an equipment voucher at:
http://relayiowa.com/tai/Equipmentapplication.pdf

Or, contact:

Telecommunications Access Iowa
6925 Hickman Rd.
Des Moines, IA 50322

PHONE:
(515) 282-5130 TTY
(515) 282-5099 Voice
(800) 606-5099 Voice
VIDEOPHONE: tai.dyndns.tv (65.103.182.19)
FAX: (515) 237-3917
EMAIL: TELEIOWA@aol.com

Direct Purchase:
To purchase a CapTel phone for $99:

WCI

Or, contact:
WCI
926 Colorado Ave.
Santa Monica, CA 90401-2717
We ship right to your door!

Phone: (800) 233-9130 (V/TTY)
Fax: (310) 450-9918
Email: CapTel@weitbrecht.com
Online at: www.weitbrecht.com
Be sure to ask about the special limited-time pricing option Hamilton and WCI are offering to Iowa residents. The $99 offer is only available to individuals who are purchasing their first CapTel phone.

Click here to download a $99 order form to print and fax/mail in.

Businesses, schools, agencies, or individuals wanting a second CapTel phone:
Businesses, schools, and agencies, as well as individuals wanting a second phone, may now purchase a CapTel phone at retail price. Please contact WCI directly to order your CapTel phone.

For more information about CapTel service, please contact:

Relay Iowa Customer Service
P.O. Box 285 Aurora, NE 68818
Voice/TTY: (888) 516-4692
Fax: (402) 694-5110
Email: iarelay@hamiltonrelay.com
Or visit Relay Iowa online at:
www.relayiowa.com

*NOTE: Ultratec provides equipment application forms and instructions only as a convenience to CapTel users. Ultratec is NOT involved with the application process for equipment, and therefore cannot answer questions about the status of your application. If you have questions about the status of your voucher application, please contact TAI at email address: TELEIOWA@aol.com.